At present, the Department of Defense is facing a significant user delivery problem. In recent years, there have been notable failures in critical programs, such as the Army’s Integrated Visual Augmentation System program prior to its transition to Anduril, the Air Force’s Enterprise Resource Planning system, and ongoing software issues with the F-35. While each of these cases is unique, at the most basic level they all highlight a failure of the new capability to meet the needs of those who are meant to use them. These problems are not just technical—they are rooted in a failure to align the development of software systems with the actual needs of warfighters.
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